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Utilize data to understand customer behavior as well as business objectives transform those insights into clear business requirement documents (BRD) and product requirement documents (PRD) for product enhancement and new features.Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leaders.Own the 3-5 year view and complete portfolio roadmap for Delivery Experience.Develop a best-in-class Delivery Experience from checkout to customer receipt.Internal Tools: build self-service tools that empower business users and drive efficiency – this spans our content management, site merchandising, customer service and other internal tools.
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Native Mobile Apps: Envision and build app-specific Delivery Experience features in addition to supporting the core shopping experiences outlined above- this spans our iOS and Android apps as well as emerging platforms.Buying: Enable customers to seamlessly complete their purchase and manage their account and preferences – this spans our cart, checkout, account management, and Auto Ship experiences.Conversion: Give customers the information and tools they need to make the right purchase decisions – this spans our product detail page and user generated current experience.Shopping- Help customers find and discover the products that are right for their pets – this spans our homepage, search, navigation, and personalization experiences Data Driven: Must have data warehousing experience in building and maintaining scalable BI solutions along with superior SQL and Tableau Expertise to query, analyze, forecast and model customer data and build/predict modelling based data driven Delivery Experience solutions.Delivery Experience: Help customers understand when they will receive their order, provide them multiple checkout delivery options for convenience, timely notify them of issues and additionally empower our customer service agents to better assist with contacts and ensure the delivery is seamless through innovative delivery experience solutions.You will be owing formulating Delivery experience strategies at Chewy backed by customer data and research.
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Our Product Team is organized into groups each focused on different aspects of the customer experience. You will own the vision and product road map, continuously measure performance and optimize for key success metrics, stay close to the customer, anticipate roadblocks, make trade offs, and take all necessary actions to elevate the customer experience and drive business value. You will provide clear business and technical requirements, partnering closely with Design, engineering, customer service and transportation to deliver new features that delight our customers as part of a dynamic fast paced team. You are a highly analytical data person and use quantitative and qualitative customer data to uncover key insights that drive product strategy and prioritization. You will be responsible for Chewy Delivery experience by managing cross functionally to align technology, operations and Supply Chain on a shared strategic road map from creation to execution. Product Manager, Delivery Experience in Minneapolis, MN. Chewy Supply Chain Transportation group is looking for Sr.